About CDTS

Who are Central Decorating & Taping Supplies (CDTS)?
Central Decorating and Taping Supplies is a specialist paint and decorating store based in Stirling, Scotland. The business is run by a seasoned painter and decorator with more than 20 years of practical experience, so it understands exactly what’s required to achieve a professional finish. CDTS is Central Scotland’s largest distributor of Caparol paints, a European brand celebrated for innovative paint technology, excellent coverage and eco‑conscious formulations. In addition to paint, CDTS stocks a comprehensive range of decorating supplies, offering customers everything from surface preparation to finishing touches.

What sets CDTS apart from other paint stores?
CDTS combines trade‑proven expertise with a vast product selection. The store offers free colour matching, the largest selection of Caparol products in Central Scotland and free delivery on orders over £100. Being run by a professional decorator means CDTS provides practical advice and product recommendations tailored to both homeowners and trade professionals.

Where is CDTS located?
The shop is situated at Unit 13, 9 Munro Road, Springkerse Industrial Estate, Stirling, FK7 7XQ. Customers can visit the store during opening hours or contact the team by phone (01786 281 892) or email (accounts@cdts.store).

What are your opening hours?
CDTS operates Monday to Friday from 7 am to 5 pm. The store is closed on Saturdays and Sundays.

Product & Brand Information

Which brands do you stock?
CDTS carries premium European paint brand Caparol—known for high‑performance emulsions, primers and topcoats—along with other professional decorating brands such as Ciret, CT‑1, Intex, Monarch, QTech, Protektor and Wondertex. The store also sells brushes, rollers & trays, caulk & sealants, masking products, sundries, drywall taping tools and spraying equipment.

What makes Caparol paints special?
Caparol paints offer innovative formulations, outstanding coverage and sustainable, eco‑conscious technology. For example, CapaSilan, a premium interior matt emulsion sold by CDTS, is engineered to eliminate lapping marks and provide a flawless finish even in challenging lighting conditions. CapaSilan is emission‑minimised, solvent‑free, free from fogging‑active substances and highly vapour‑permeable, making it an excellent choice for healthy indoor environments. Many Caparol products are also tintable, allowing customers to choose custom colours.

Do you offer eco‑friendly paint options?
Yes. Caparol paints are renowned for sustainability. Products like CapaSilan are solvent‑free and emission‑minimised and contain no fogging‑active substances. Caparol also focuses on water‑based formulations and environmentally responsible manufacturing.

Can I get a colour matched to my sample?
Absolutely. CDTS offers a free colour‑matching service to replicate almost any shade. Whether you need to match an existing wall colour or a competitor’s brand, the team can mix Caparol products to achieve your desired hue.

Do you sell exterior paint and primers?
Yes. The shop has a wide selection of primers & undercoats, topcoats, emulsions and exterior paints. Products include adhesion primers, water‑based topcoats (such as Capacryl PU‑Satin and PU‑Gloss) and external paints for masonry, render and metal surfaces.

Ordering & Delivery

Do you have a minimum order amount?
There is no minimum order requirement for general purchases, but CDTS offers free delivery for orders over £100.

Where do you deliver, and how much does it cost?
CDTS delivers across the UK. Delivery charges depend on the size and weight of your order; however, orders over £100 qualify for free delivery. Larger or bulkier items may incur additional charges. If you’re unsure about delivery costs to your postcode, contact the team using the details above.

How long will delivery take?
Standard delivery usually takes 2–5 business days within mainland UK. Orders placed before midday are typically dispatched the same day, subject to stock availability. Rural and remote locations may take slightly longer. During busy periods (e.g. holidays), delivery times may extend.

Returns & Refunds

What is your returns policy?
CDTS operates a 30‑day return policy. Items must be unused, in the same condition as received and in their original packaging. Customers should check deliveries upon arrival to ensure items are correct and undamaged. Some goods (e.g. correctly tinted paints) are non‑returnable.

Are tinted paint products returnable?
Paints that have been tinted correctly to your chosen colour cannot be returned because they’re mixed specifically for you. Please ensure you’re satisfied with the colour before placing a tint order.

How do I return an item?
To return a product, contact the CDTS team via accounts@cdts.store or phone. Include your order number and reason for return. Once your return is approved, ship the item to Central Decorating & Taping Supplies, Unit 13, 9 Munro Road, Springkerse Industrial Estate, Stirling, FK7 7XQ. Customers are responsible for return shipping costs and should use a trackable service for items over £75.

How will I receive my refund?
After CDTS receives and inspects your returned item, they’ll email you to confirm receipt and let you know if the refund is approved. Approved refunds are processed back to your original payment method. Depending on your card provider and bank, it may take a few days for the refund to appear on your statement.

Can I exchange an item?
CDTS offers exchanges only for defective or damaged items. If you need to exchange a product for the same item, email accounts@cdts.store to arrange a replacement.

Do you accept returns on sale items?
No. Sale items cannot be refunded.

What if I haven’t received my refund yet?
First check your bank or credit card statement to see if the refund has posted. If it hasn’t, contact your card issuer, as there can be processing delays. If you still haven’t received your refund after a reasonable period, email accounts@cdts.store.

Colour Matching & Customisation

How does the colour‑matching service work?
Bring in a sample of the colour you’d like to match, or provide the colour code from another brand, and CDTS will replicate it using Caparol’s tinting system. The service is free of charge and allows you to create unique shades or match existing décor.

Can you match competitor paint colours?
Yes. CDTS uses advanced colour‑matching tools to reproduce colours from competitors’ paint charts or physical samples. The resulting paint is mixed with Caparol products, so you enjoy Caparol’s performance while achieving your desired hue.

Can I order a sample pot?
Sample pots are available for many Caparol products. They allow you to test colours and finishes before committing to larger quantities. Contact the store to request sample sizes.

Trade & Professional Customers

Do you cater to trade professionals?
Yes. CDTS supplies both homeowners and trade professionals. The store’s owner has over 20 years of decorating experience, so trade customers benefit from expert advice and product recommendations. Bulk order discounts and trade accounts may be available on request.

Can I get advice on which product suits my project?
Absolutely. Whether you’re painting interiors, exteriors or special surfaces, the CDTS team can recommend suitable primers, topcoats, emulsions and tools. For example, CapaSilan is ideal for rooms with challenging lighting; Capacryl PU‑Satin and PU‑Gloss provide durable, water‑based finishes for woodwork, doors and trim; and Haftprimer ensures strong adhesion on tricky substrates.

Payment & Ordering

Which payment methods do you accept?
CDTS accepts major credit/debit cards and PayPal through its secure online checkout. All transactions are encrypted for your security. If you prefer to pay over the phone or in person at the store, please contact the team.

How do I place an order?
You can purchase directly through the CDTS website or visit the store in Stirling. Add the desired items to your cart, choose your preferred size or colour where applicable, and follow the checkout prompts. If you require assistance, call the shop during opening hours.

Contact & Support

How do I contact CDTS?
For general enquiries, orders and support, contact accounts@cdts.store or phone 01786 281 892. You can also send a message via the contact form on the website.

Do you have social media accounts?
Yes. Follow CDTS on Facebook, Instagram and TikTok for product updates, promotions and decorating inspiration. Links to these pages are available at the bottom of the website.

Can I visit the store in person?
Yes. Customers are welcome to visit the shop at the Stirling address during opening hours. Visiting allows you to view sample boards, ask for colour advice and collect orders.