Frequently Asked Questions
About CDTS
Who are Central Decorating & Taping Supplies?
We are a specialist paint and decorating supplies store in Stirling, backed by more than 20 years of decorating experience. We supply professional decorators and homeowners with Caparol paint, preparation products, brushes, rollers and drywall taping tools.
Where is the shop, and when are you open?
Visit Unit 13, 9 Munro Road, Springkerse Industrial Estate, Stirling FK7 7XQ. We open Monday to Friday, 7 am–5 pm, and close on Saturdays and Sundays.
Ordering & Delivery
How much does delivery cost?
Standard UK delivery costs £10.50 per order. Free standard delivery is automatically applied to qualifying orders over £150 at checkout. There is no minimum order amount for general purchases.
How long will delivery take?
Delivery normally takes 1–3 working days. This is an estimate, not a guaranteed arrival date. If availability affects your order, we will contact you.
How do I place an order?
Choose your products, select the required size or colour where applicable, and follow the checkout prompts. Available payment options are displayed at checkout. For help choosing a product, call 01786 281892.
Returns & Refunds
What is your returns policy?
We offer a 30-day return window for standard, non-customised products. For our extended return offer, items must be unused and in resaleable condition. Your statutory consumer rights remain separate: for most online consumer purchases, you can notify us of cancellation within 14 days of delivery and return the goods within a further 14 days. See Delivery & Returns using the link in our footer for full details.
Can I return custom-tinted paint?
Paint mixed or tinted specifically to your requirements is excluded from change-of-mind returns. This does not affect your rights if it is faulty, incorrectly supplied or not as described.
Who pays return postage?
You pay return postage for change-of-mind returns. We cover reasonable return costs for faulty, incorrect or misdescribed goods. We do not add a separate restocking fee. Contact accounts@cdts.store or 01786 281892 with your order number before returning an item, and keep proof of posting.
Can sale items be returned?
Sale items have the same statutory rights as full-price items. Our standard change-of-mind policy applies to non-customised products.
How will I receive my refund?
Refunds go to the original payment method. For statutory cancellations, we refund within 14 days after receiving the goods or evidence of return, whichever is earlier. Where required, we also refund the standard outbound delivery charge. Your bank may take additional time to display the payment.
Product Advice & Colour Matching
Can you help me choose a paint system?
Yes. Tell us about the surface, its condition and the finish you want. We can advise on preparation, primers, topcoats and suitable application tools. Always follow the individual product instructions.
Do you offer colour matching?
We offer free colour matching. Bring a sample or contact us with your colour reference and the coating you need. Ask about suitable sample options so you can check the colour and finish before committing to a larger order.
Is spray plaster and spraying equipment available?
Our spray plaster and airless spraying ranges are coming soon. Check the Spray Plaster and Spraying pages for updates, or contact us to discuss your project and availability.
Contact & Support
How can I contact CDTS?
Email accounts@cdts.store or call 01786 281892 during opening hours. You can also visit the Stirling shop for practical product advice.
Where can I follow CDTS?
Use the Facebook, Instagram and TikTok links in our website menu for updates and promotions.