Delivery & Returns

Standard UK delivery costs £10.50 per order. Free standard delivery is automatically applied to qualifying orders over £150 at checkout. Delivery normally takes 1–3 working days; this is an estimate, not a guaranteed arrival date. If availability affects your order, we will contact you.

CHANGE-OF-MIND RETURNS

We offer a 30-day return window for standard, non-customised products. Contact Accounts@cdts.store or call 01786 281892 with your order number and the items you wish to return. For our extended return offer, items must be unused and in resaleable condition. Keep the packaging where possible.

If you buy online as a consumer, your statutory cancellation rights remain separate: normally you may notify us within 14 days of delivery and then return the goods within a further 14 days. You may inspect goods as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect them.

CUSTOM-TINTED PRODUCTS

Paint mixed or tinted specifically to your requirements is excluded from change-of-mind returns. This does not affect your rights if it is faulty, incorrectly supplied or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

Contact us as soon as you notice a problem, including your order number and photographs where helpful. We will explain the appropriate return, replacement or refund arrangements and cover reasonable return costs where the goods are faulty, incorrect or not as described. The 30-day change-of-mind window does not limit your statutory rights.

RETURN COSTS & REFUNDS

You pay return postage for change-of-mind returns. We do not add a separate restocking fee. Please package goods securely and retain proof of posting. Return to CDTS, Unit 13, 9 Munro Road, Springkerse Industrial Estate, Stirling FK7 7XQ.

Refunds go to the original payment method. For statutory cancellations we refund within 14 days after receiving the goods or evidence of return, whichever is earlier. Where required, we also refund the standard outbound delivery charge; any premium-service upgrade is excluded. Sale items have the same statutory rights as full-price items.

Nothing in this policy removes your statutory consumer rights. Full information: https://www.cdts.store/delivery-returns